Create a customer account, set your delivery location, then browse restaurants or grocery stores. Add items to your cart and checkout with cash on delivery or an available online payment method.

Open Orders in the customer app after you place an order. You will see status updates from the store and, when a rider is assigned, live delivery progress.

Use Help & Support in the customer app and include your order number. Our team can check with the store or rider and guide you on refunds or replacements where applicable.

Refund eligibility depends on the order status and the reason (for example cancelled before preparation, missing items, or a failed delivery). Approved refunds go back to the original payment method or as store credit when that option is offered.

Use Become a Rider on the website to apply as a delivery rider, or Become a Partner / vendor registration to list your restaurant or store. Our team reviews applications before activation.

On the sign-in page choose Forgot Password, enter your account email, and follow the OTP steps to set a new password.

Use Help & Support inside the customer app once you are signed in, or email and call the support details shown in the website footer and Platform Settings.