1. What this policy covers
This Cookie Policy explains how SITÙCKA uses cookies, local storage, pixels, and similar technologies on our websites and in our web apps. It should be read with our Privacy Policy. “Cookies” here also means SDKs and device identifiers in the mobile apps that play a similar role.
2. What cookies are
A cookie is a small text file stored on your browser. It can be a session cookie (deleted when you close the browser) or a persistent cookie (kept until it expires or you delete it). Cookies may be set by us (first-party) or by a partner whose content we load (third-party), such as a map or payment widget.
3. How we use cookies
| Category | Purpose | Examples | Can you opt out? |
|---|---|---|---|
| Strictly necessary | Sign-in, CSRF protection, checkout, load balancing, fraud prevention, cookie banner choice | Session cookie, XSRF-TOKEN, device trust flag | No — the site will not work reliably without them |
| Functional / preferences | Remember language, last city, last delivery address label, sidebar state | locale, last_address_id | Yes, via browser settings (experience may reset) |
| Analytics | Understand which pages, hubs, and funnels are used so we can fix errors and improve UX | Anonymised page views, app version | Yes, where a consent banner is shown, or via browser controls |
| Marketing | Measure campaigns and show relevant offers on or off the Platform | Campaign click IDs, limited advertising pixels | Yes — decline marketing cookies or unsubscribe from emails |
We do not use cookies to listen to your microphone or to read SMS beyond what the OS permission dialog already covers in the mobile app.
4. Essential cookies in more detail
- Authentication — keeps a customer, vendor, driver, rider, or admin signed in.
- Security — verifies form submissions and reduces cross-site request forgery.
- Checkout — remembers the active cart and parcel booking draft for a short time.
- Load and availability — routes you to a healthy server.
Blocking these cookies may sign you out mid-order or prevent login.
5. Analytics and performance
If enabled, analytics cookies help us see aggregated trends: which service hubs are opened, whether checkout fails, and which devices crash. We configure tools to avoid collecting precise GPS in analytics streams. IP addresses used for geo-stats may be truncated.
6. Maps, payments, and third parties
When you pick an address on a map or pay with a card or mobile-money widget, that provider may set its own cookies under its privacy notice. Those cookies are required to complete that step. We choose partners that offer contractual data-protection terms.
7. How to control cookies
- In-product — where we display a cookie banner, you can accept only necessary cookies or customise categories. Your choice is stored so we do not ask every visit.
- Browser — Chrome, Safari, Firefox, and Edge let you block or delete cookies. See each browser’s help pages. “Do Not Track” signals are honoured where our tools support them.
- Mobile OS — reset advertising ID, revoke location, or clear app storage from system settings.
Opting out of analytics or marketing does not stop transactional emails such as OTPs and order receipts.
8. Retention
Session cookies expire when you close the browser or after a short idle timeout. Persistent cookies typically last from 24 hours up to 12 months, unless you delete them earlier. Security cookies may last longer if needed to recognise a trusted device you chose to remember.
9. Updates
We will update this page when we add a new cookie category, change a major analytics or ads partner, or the law requires a clearer explanation. The “last updated” date at the top of the page will change.
10. Contact
Questions about cookies or this policy: Help & Support, or the support email in the site footer. For a copy of the data linked to a cookie identifier, include your account email or phone so we can match records.